Credits and refunds

• You add credits by card in Settings → Billing, through Stripe Checkout. Card details go to Stripe, never to us.
• Velvet Engine sets what a credit is worth. Right now, 100 credits cost $1, so one credit is $0.01.
• You can add from $5 to $1,000 at a time. Credits are added as soon as the payment goes through.
• Prices are in US dollars. Where tax applies, it may be added at checkout.

Credits pay for AI work: building a creator, making videos, planning posts, AI replies to comments and DMs, store products, AI twins and films. Every AI action shows its price in credits before it runs, and the credits come off your balance as the work happens.

Things that aren’t AI are free: your workspace and team, the store, connecting accounts, posting, analytics and the inbox. So are the tools that run on our own server, such as photo-motion videos, server voices and the sound library.

We may change what a credit costs and what AI actions cost in credits. Each action shows its current price before it runs.

• Credits don’t expire while your account is open.
• Credits have no cash value. They can’t be exchanged for money, except through a refund under this policy.
• Credits belong to the workspace they were added to. They can’t be transferred to another workspace or person, or sold.
• We may grant free credits, such as welcome credits. Free credits can’t be refunded.

• At zero balance, AI work pauses until you add credits.
• A job that’s already running finishes, even if it takes your balance slightly below zero. Your next purchase covers that amount first.
• You can set a monthly spending limit in Settings → Autopilot. Autopilot stops at the limit, even with credits left.

• Used credits aren’t refundable.
• Unused credits from a purchase made within the last 14 days can be refunded on request. We refund up to the value of that purchase’s credits still in your balance.
• To ask, contact us with your workspace name and the date of the purchase.
• Refunds go back to the payment method you used, through Stripe, and usually take several business days to show on your statement.
• A refund removes the matching credits from your balance: all of the purchase’s credits for a full refund, the matching share for a partial one.
• If something looks wrong with a payment, such as a charge you don’t recognize, please contact us before disputing it with your bank. It’s usually faster.

This policy doesn’t limit any refund rights you have under the law where you live.

Credits don’t expire while your account is open. If your account or workspace is closed, its unused credits end with it, unless a refund is due under this policy or the law. See the Terms of Service.

Products in an AI creator’s store are sold by Velvet Engine, and the money from those sales belongs to Velvet Engine. Store sales don’t add credits to a workspace and aren’t paid out to customers.

Bought something from a store? The Velvet Engine team handles store refunds and order problems. Reply to your order email, or contact us, with the email address you used and the date of the order. If your download link has expired, we can send a new one.

Credits, payments and store refunds are handled by: